General Returns and Exchange Policy

 

Royal Enfield endeavours to ensure that every transaction at the online store is seamless. We take great care in delivering our products and adhere to the highest quality standards.

As a policy, Royal Enfield apparel division offers a no questions asked return and exchange policy, subject to product/size availability, provided the return has been initiated within 15 days from the date of delivery of the product except product brought on discount.

If the product is incorrectly delivered (product(s) not matching the item(s) in the order confirmation) or the product has a genuine quality/manufacturing defect, then the policy provides for extending a full refund or re-fulfillment of the order.

Products are eligible for returns if products received by the customer are physically damaged, has missing parts or accessories, is defective or is different from their description on the product details page on the website; store.royalenfield.com.

Return will be processed only if:

(i) it is determined that the product was not damaged while in the customer’s possession;

(ii) the product is not different from what was shipped to the customer;

(iii) the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

(iv) Return has been initiated within 15 days from the date of delivery of the product.

(v) Products marked as "non-returnable" on the product detail page or bought in discount cannot be returned.

(vi) Size exchange is only allowed once and there are no shipping charges on the exchange.

(vii) All shoes should be tried on a carpeted surface to check the size.

Product Colours: Every effort is made to display the colours of our products as accurately as possible. However, when viewed on different digital screens, the end result may vary.

To exchange a product or report a damage in transit please get in touch with our customer care at support@royalenfield.com within 48 hours of delivery. Please share the order number, date of transaction, delivery address and image of the incorrectly delivered or defective item.

Royal Enfield reserves the right to accept/reject any exchanges, refunds, claims and returns. Each request is handled on a case by case basis and the customer is expected to get in touch with our team for prompt resolution.

Note : No exchange or return is applicable on discounted products unless the product delivered is damaged or has manufacturing defects.Refunds for Cash On Delivery (COD) orders will be refunded only as store credit.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict, decision of Royal Enfield shall be final and binding.

Products bought online cannot be exchanged at Royal Enfield store/Royal Enfield dealership

If you've received a non-returnable product in a damaged/defective condition, you can contact us within 15 days from the delivery of the product.

 

RE Gear and Apparel Warranty Policy

Royal Enfield is committed to its customers to provide warranty on every product purchased from an authorised channel for the brand. Warranty Policy covers manufacturing defects only. Our aim is to examine each claim on an individual basis and connect with the customer towards resolving the claim, replacing the product with an identical or similar product based on the availability.

 

Warranty Period by Category:

For Dealers: 7 working days from receipt of goods to raise any claims.

For End-Users: *Riding Gear - 6 months from the retail invoice date/ *Lifestyle Apparel & Accessories - 3 months from the retail invoice date.

 

Warranty Policy Exclusions - 

Royal Enfield is committed to apply warranty and ensure replacement with  same or similar value products subject to the following conditions: 

  1. Any warranty claim must be accompanied with the Invoice of Purchase from an authorised dealership.

  2. Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.

  3. Warranty is not applicable if the product is altered or modified.

  4. There will be no refund of money. 

  5. This warranty also excludes all claims to any incidental or consequential losses.

Warranty claim is liable to be rejected if any of the above conditions are not satisfied. 

How to process a warranty claim:

End-user to raise Warranty claim with Dealers from whom product was purchased.

End-User and Dealers can also raise a claim request through email to  warranty@royalenfield.com fulfilling necessary details.

 

Royal Enfield warranty team is committed to addressing Claim Accept / Reject within 3 working days.

Once the claim is accepted, the dealer / End User will receive a confirmation email for respective Claim No.

In case the same product is available, it will be sent to the dealer / End User at the earliest and the dealer shall inform the end-user immediately upon receipt of the replaced product.

 

In case of a product not available, a similar product of choice will be sent to the dealer /end-user.

Any difference in price will receive a credit note  / paid by end-user of the Purchase value of the product, which can be used in their next order.

 

In case the same /similar product is not available,  the dealer /end-user will receive a credit note of Purchase value of the product, which can be used in their next order.

 

Any disputes of warranty claims are subject to Jurisdiction of Gurgaon, Haryana, INDIA. 

*Riding Gear - Helmets, Goggles, Riding Jackets, Denim / non Denim Trousers, Gloves, Armours, Riding Shoes, Rain gear, Wind Cheaters & Boot covers..

*LIfestyleApparel - T-shirt, Shirts, Lifestyle Jackets, Bottom wear & Boots & Sneakers.

*Lifestyle Accessories: Wearables, Headgear, Eyewear, Luggage & Collectibles.

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