Royal Enfield (RE) is committed to deliver orders with good quality packaging within time frame specified as below. To ensure that orders reach in good condition, in the shortest span of time, we ship through premier courier agencies only.Shipping
Shipping for online orders is currently limited to specific pin-codes in India. Orders are shipped through registered domestic courier companies. Orders are shipped within 5 business days, or as per the delivery date.agreed at the time of order confirmation and Courier Company shipment delivery norms. All orders received before 3 PM will be taken into processing on the same day any order post 3.00 pm will be processed on the next day. Our endeavour is to ensure the products are delivered within 7 business days from order confirmation. Delivery of all orders will be shipped to the shipping address as mentioned during the Checkout.Please note Sunday and Public Holidays are not set as business days for deliveries & order processing.Currently we offer only standard delivery. We will update as and when, we introduce express delivery options.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.All orders are processed from our own warehouse in Gurgaon (Haryana), India.Non availability on Delivery
Our delivery partners will attempt to deliver the package twice before it is returned back to us. Please ensure that complete & accurate address is provided including zip code and mobile number in the delivery address as it will help in making a faster delivery.Modes of Payment
For shipping to India we accept all major debit & credit cards (including Master, Visa & American Express)and provide Net Banking Option across major banks. PAY-U is our designated payment gateways. For any shipping & payment related query please contact our customer care executives at
firstname.lastname@example.org or call us at our toll free no. 18002100007 between 09.30 am to 5.30 pm IST (Monday- Friday).
NOTE : No exchange or return is applicable on discounted products unless the product delivered is damaged or has manufacturing defects
Royal Enfield endeavours to ensure that every transaction at the online store is seamless. We take great care in delivering our products and adhere to the highest quality standards.
- As a policy, Royal Enfield Apparel offers a no questions asked return and exchange policy, subject to product/size availability, provided the return has been initiated within 15 days from the date of delivery of the product except product brought on discount.
- If the product is incorrectly delivered (product(s) not matching the item(s) in the order confirmation) or the product has a genuine quality/manufacturing defect, then the policy provides for extending a full refund or re-fulfillment of the order.
- Products are eligible for returns if products received by the customer are physically damaged, has missing parts or accessories, is defective or is different from their description on the product details page on the website; store.royalenfield.com.
- Return will be processed only if:
- it is determined that the product was not damaged while in the customer’s possession;
- the product is not different from what was shipped to the customer;
- the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
- Return has been initiated within 15 days from the date of delivery of the product.
- Products marked as "non-returnable" on the product detail page or bought in discount cannot be returned.
- Size exchange is only allowed once and there are no shipping charges on the exchange.
- All shoes should be tried on a carpeted surface to check the size.
- Goods are deemed to have a defect if they are received by the customer in a damaged condition or where a manufacturing fault occurs within six months of product purchase. Items that are damaged as a result of normal wear and tear are not considered defective. A defective product can only be exchanged against the same product in the same size, subject to product availability. A full refund against the same shall only be made if the same product is not available in stock.
Product Colours: Every effort is made to display the colours of our products as accurately as possible. However, when viewed on different digital screens, the end result may vary.
- To exchange a product or report a damage in transit please get in touch with our customer care at email@example.com within 48 hours of delivery. Please share the order number, date of transaction, delivery address and image of the incorrectly delivered or defective item.
- Royal Enfield reserves the right to accept/reject any exchanges, refunds, claims and returns. Each request is handled on a case by case basis and the customer is expected to get in touch with our team for prompt resolution.
Note : No exchange or return is applicable on discounted products unless the product delivered is damaged or has manufacturing defects.Refunds for Cash On Delivery (COD) orders will be refunded only as gift voucher.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict, decision of Royal Enfield shall be final and binding.
- Products bought online cannot be exchanged in store
- If you've received a non-returnable product in a damaged/defective condition, you can contact us within 15 days from the delivery of the product.