Shipping & Payment
Eicher Motors Limited (Unit : Royal Enfield) ('Royal Enfield') is committed to deliver orders with good quality packaging within time frame specified as below. To ensure that orders reach in good condition, in the shortest span of time, we ship through premier courier agencies only.
SHIPPING
Shipping for online orders is currently limited to specific pin-codes in India. Orders are shipped through registered domestic courier companies. Orders are shipped within 5 business days, or as per the delivery date.agreed at the time of order confirmation and courier company's shipment delivery norms. All orders received before 3 pm will be taken into processing on the same day any order post 3.00 pm will be processed on the next day. Our endeavour is to ensure the products are delivered within 7 business days from the date of order confirmation. Delivery of all orders will be shipped to the shipping address as mentioned during the Checkout.Please note Sunday and Public Holidays are not set as business days for deliveries & order processing.Currently we offer only standard delivery. We will update as and when, we introduce express delivery options.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.All orders are processed from our own warehouse in Gurgaon (Haryana), India.
NON AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package twice before it is returned back to us. Please ensure that complete & accurate address is provided including zip/pin code and mobile number in the delivery address as it will help in making a faster delivery.
MODES OF PAYMENT
For shipping to India we accept all major debit & credit cards (including Master, Visa & American Express) and provide Net Banking Option across major banks. PAY-U is our designated payment gateways. A customer may alternatively opt for cash on delivery (only applicable to limited pin codes). For any shipping & payment related query please contact our customer care executives at support@royalenfield.com or call us at our toll free number 18002100007 between 9.00 am to 9.00 pm IST.
NOTE : No exchange or return is applicable on discounted products unless the product delivered is damaged or has manufacturing defects.
